• Biography
    Telecommunication industryBusiness AnalystProject ManagementFix, Mobile, IPTV, VAS, SWDCharging systemAdministrative affairsPublic relations functionsManagement:>> My past experience can be considered one of those working activities where you try...
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  • Professional Experience
    2009 - Present
    >Billing Development  September 2009 – November 2009>Billing Analysis Specialist  November 2009 – October 2010>Billing Analysis Expert  October 2010 – December 2011>Billing Analysis Supervisor  January 2012 – April 2013>Unit Manager - Business Systems Analysis  May 2013 – PresentUsing Projects Platforms to implement below duties (Amdocs, Infonova, SAP, Ms. Project):•Technical Contact Point for Commercial Units related to Business requirements.•Analysis of business processes and compilation of business requirements specifications (MRD, PDD, BRD).•Technical Analysis with the related Technical Teams (Billing, Software Development, VAS, Network, BI, Revenue Assurance, etc)•Plans and schedules production activities and supervises the production processes.•Ensures uncertainty related to demands.•Ensures Technical Development is coupled with Business Demands.•Monitors the Production phases and processes for the related demands and makes recommendations for Service Improvement Plans•Supports and Coordinates the Deployment Process within all Business and Technical teams.•Works out the material and human resources as needed.•Utilizes the Requirements Management System to identify and timely complete Business requirements.•Responsible for the mitigation and documentation of BSS Analysis Projects’ risks.•Prepares reports for workshops, seminars, conferences, meetings and trainings attended pertinent to the efficient dispatch of duties.•Coordinates Projects according to Company ISO 9001 and ISO 27001 Quality Management and Information Security Management standards •Managed Amdocs Work Package Israel Workshop for: Location Based Services and Rating, Fix-GSM, VPBX-ZTE VAS Services Rating and Charging, Generic CDR Processing, Campaign Management Engine, Diameter for SMS & MMS Charging, Friends and Family extension to AlbTelecom, LAB Environment, Amdocs-Eagle Technical and Commercial Communication Model
    2013 - 2015
    Assigned as Test Manager for managing all the test units of the Convergence Project•Performed Unification of all the Business Requirements for Convergence Project Implementations (May 2013 – June 2013)•Managed the creation and implementation of the User Acceptance Documentations (July 2013)•Created the Test Execution Plan and Managed the Test Execution Process for the full Mobile Category: Individual Prepaid, Corporate Prepaid, Individual Postpaid & Corporate Postpaid•Currently Managing 18 Employees (16 Testers & 2 BSS Analysis Project Managers)(September 2013 - On-going)
    2007 - 2009
    Key person for the Foundation Foreign Affairs Department. Managed the process of Communication and Cooperation with other Language Schools Around the world, mainly in UK. Organized groups of students of different ages to participate in the annual courses as well as Conferences and Forums for Personal and Professional Growth. Cooperated with LSIA partners in United Kingdom for the process of Humanitarian projects development, Aid distribution. Acted as main Advisor of People To People International, Tirana Student Chapter and Organizer of the basic and advanced Educational and Humanitarian Programs. Collected and distributed humanitarian aid for people in need. Cooperated with various partners of the Language School, Nottinghamshire Police Aid Convoy, for the aid to be distributed in very poor villages throughout Albania, SOL – Sharing One Language Foundation for the educational programs related to Albanian Students and Professional trainings to Albanian teachers. Program Manager for Sponsors and Pen Pal Programs.
    2006 - 2009
    Designed the new Image of the Foundation newsletter and developing it on monthly bases. Designed the Foundation leaflets, hardcopies advertisements, prepared drafts and developed articles and the design of Annual Prospectus in both English and Albanian version.Webmaster: www.lsiaal.com
    2007 - 2008
    Managed and coordinated administrative affairs. Maintained administrative database and student financial files. Assisted senior financial advisor in providing financial services and financial transaction processing.
    Show All Professional Experiences (4)
  • Educational Background
    2010 - 2013

    Dissertation: Determinants of Managerial Performance and Technology Environmental Impact: A Cross-Cultural Study in AlbaniaSubject of Areas Innovation and Entrepreneurship Knowledge Society and ICT Policy ICT for Strategic Management Managing Knowledge-Driven ICT Projects Managing Strategic Change Internetworked Business Enterprises Knowledge Technologies for Innovation Innovation Management and New Product Development Research MethodsWorks performed:“Feed Resource Recovery” – in relation to subject: “Innovation and Entrepreneurship”“Information System Plan” – Albanian Mobile Telecommunication (AMC) CRM“Internetworked Business Enterprises – Web 2.0” – Eagle Mobile Location Based ServicesManaging Knowledge – Driven ICT Projects“Development of a new product from idea to launch” – in relation to subject: “Innovation Management & New Product Development”

    Extra-activity: - Managing Agile Projects ICT- Maximum Performance, Energizing your people- Security in the Digital World of Business- Creativity, Technology and Innovation: Secrets of Organisational Competitiveness

    2005 - 2009

    Introduction to Economics / Micro & Macro – Economy / Accountability / Cost Management / Financial Markets /etc / Data Structures & Algorithms /Computers Architecture /JAVA & C++ programming languages for Object Oriented Programming/ Operating Systems/ Data Bases / Multimedia & Web Programming/ etc.

    Extra-activity: :> Children Encyclopedia. The purpose of this project was to build a Multimedia application following the steps and constrains of a multimedia project process. Involvement was categorized into Analyzes Phase, Technical documentations and drafts as well as implementation.:> Web Programming. This project aimed to underline:oTeam work & Team Leader CharacteristicsoAnalyses Feasibility and CapabilityoDevelopment CapabilitiesThe application was build in PHP/MySql technologies.

  • Professional Skills
    Telecommunications Billing
    Executive Reporting
    Analysis skills
    Program Management
    New Business Development
    Graphic design
    System Administration
    Project Management
    Market Research
    Team Leadership
    Project Planning
    Team Building
    Secretarial services
    Event management
    Analysis Services
    Editorial project management
    Teaching & Training
    Mobile Devices
    Human development
    Telecommunication Services
    Strategic Planning
    Business Planning
    Operational planning
    Business Analysis
    Business Intelligence
    Change Management
    Project coordination
    Business Strategy
    Office management
    Requirements Analysis
  • Interests
    Business Analyst, Project Management, Project Coordination, Business Systems Analyst, etc
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