• General Summary
    Dave Zwarts
    Dave Zwarts
    Manager Global Quality - Customer Quality Care
    Netherlands
    Confirmed Profile
    Also known asdzw1971, Dave
    LocationNetherlands
    GenderMale
    Professional Status
    Employed
    Looking for a job
  • Contact Information
  • Biography
    Globally oriented senior manager with a cross-cultural approach and wide experience in the field of product quality (at a strategic level), within a B2B and technical factory environment.
    Result and quality driven people manager. Creating...
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  • Professional Experience
    10/2016 - Present
    Leading a team of (Senior) Quality Managers responsible for handling the worldwide Customer Quality Issues and supporting all Business Lines (DUV, EUV, Applications and MPS).

    Providing Best-In-Class Quality and Reliability are top priorities, resulting in a quality culture that keeps the company at the forefront of the semiconductor technology, drives our customers' competitiveness and guaranteeing the best value of ownership to the customer.

    Translating the Voice of the Customer in quality improvement initiatives related to products, processes and people.

    Enhancing customers'​ satisfaction through strong relationships and communicating transparently about issue resolution management and the quality performance (Customer Quality reporting).

    Achievements:

    - setting up the internal Customer Quality Issue reporting (ExCom)
    - setting up the external Quality reporting for Customers
    04/2014 - 10/2016
    Quality Manager for global leading customers located in Europe and the Middle East (Intel, GlobalFoundries, STMicroelectronics, NXP, LFoundry) and responsible for Customer Quality Indicators. Enhancing customers'​ satisfaction through strong relationships and communicating transparently about issue resolution management.

    Quality interface for GlobalFoundries worldwide (US, Europe, Singapore and China).

    Member of the Six Sigma Knowledge Exchange Board.

    Achievements:

    - 80% reduction of Customer Quality Issues
    - average lead time Customer Quality Issues (D1-D8) reduced by a factor of 4
    - all Customer Quality Indicators on target (improved from 80% to 100%)
    - customer rating (supplier score card) improved by a factor 1.85
    05/2016 - 09/2016
    Quality Manager (a.i.) for global leading customers located in Singapore (Micron, GlobalFoundries and UMCi).

    Achievements:

    - number of customer quality issues reduced by a factor of 3
    - all Customer Quality Indicators on target: 100%
    09/2014 - 08/2016
    Chairman of the Joint Participation Council (GMR) of SKOzoK (Samen Koersen Op zichtbare onderwijs Kwaliteit). Working area includes 30 schools located in Waalre-Aalst, Bergeijk, Cranendonck, Heeze-Leende and Valkenswaard.

    Priorities for 2014-2016 are to bring the education quality to the next level (‘more than good’), create an innovative educational environment focused on development and achieving the maximum potential in the creative, physical, cognitive and social-emotional field.

    website: www.skozok.nl
    04/2011 - 03/2014
    Customer Focus Manager representing the Voice of the Customer on quality to drive improvements needed which are enabled by Customer Quality Indicators, Business Process Management and ISO 9001 / 14001 audits.
    Being part of the solution via initiatives in projects and consulting in process set up, risk management and KPI definition.

    Achievements:

    - 4 best practices identified during ISO 9001 / 14001 audits
    - parts quality issues in Europe reduced by a factor of 9
    12/2011 - 08/2012
    Managing Product Quality & Maintenance Managers and Quality Leads to assure the availability and End-to-End Quality of released products within the Business Unit interventional X-Ray. Department consists of 116 engineers.

    Focus areas are issue resolution management (CAPA's, Customer Complaints, Call Rate, ETTR), factory support, Engineering Changes, obsolescence (service) parts, cost reduction projects (coaching Green and Black Belts) and regulatory issues (RoHS, REACH).

    Achievements:

    - 40% reduction of customer complaints
    - cost price and call rate reduction initiatives leading to a potential saving of 10 M€
    - three Recognition Awards for “Take ownership”, “Eager to win” and “Team up to excel”
    05/2010 - 04/2011
    End-to-End responsible for the brands Maxi-Cosi, Quinny and Hoppop. Managing Product & Quality teams (six direct reports) to assure that the products meet all conformity requirements.
    Monitoring that all expected outputs are achieved during prototyping, development, industrialization and Release to Production.
    In charge of continuous improvement of products/ assembly lines in relation with customer service, engineering and countries. Decreasing return rates and non quality costs by taking corrective & preventive actions.
    Working in close relationship with all European countries, Competence Centre Europe and China Operations teams.

    Achievements:

    - timely and successful market introduction of the Quinny “Yezz” stroller
    - timely and successful market introduction of the Maxi-Cosi car seat "Tobi"
    06/2007 - 05/2010
    Responsible for product quality and logistical processes via customer complaint handling. In this role I had to motivate R&D, logistic, manufacturing and quality engineers and their managers located in Europe, USA & Asia to improve and to assure the product quality. On the other hand a close relationship had to be maintained with the operating companies (OpCo), configurations centers and customers.
    On a monthly basis responsible for reporting about the delivery quality measured as Error Free Installation rate and customer satisfaction to senior management and operating companies.

    Achievements:

    - improving delivery quality from 85% up to 98%
    - decreasing lead time complaint handling to 1 month
    - parts return process improvement (Lead Time reduction of 4 months)
    - harmonizing customer complaint handling
    - creating specific reports for NL, DE, UK, USA, JP
    07/2004 - 06/2007
    Located in Germany. Responsible for new product introductions, new developed processes and state of the art equipment in cooperation with several global suppliers. Leading a dedicated team of operators and engineers.

    Achievement:

    Scheuten Solar factory in Gelsenkirchen with one of the most innovative solar module production lines in the world.
    09/2002 - 08/2004
    After the acquisition of Siemens Solar responsible for the introduction of Siemens products in the Shell factory and supported the transfer of the production lines from Germany and The Netherlands to Portugal including new products, equipment, processes & procedures, working methods and training of operators.

    Achievements:

    - transfer of production lines to Portugal
    - implementation of lean manufacturing
    - introduction of a new product portfolio
    - setting up a new test laboratory

    Note: lived and worked in Portugal as expatriate for Shell
    08/2002 - 07/2004

    After the acquisition of Siemens Solar responsible for the introduction of Siemens products in the Shell factories. Carried out a benchmark of the factories with the outcome a transfer of the production lines from Germany and The Netherlands to Portugal including new products, equipment, processes & procedures, working methods and training of operators.

    Achievements:

    - transfer of production lines to Portugal
    - implementation of lean manufacturing
    - introduction of a new product portfolio
    - setting up a new test laboratory

    10/1999 - 09/2002
    Besides supporting the daily operation also project leader for the introduction of a fast cure process which resulted in a capacity increase of 100% and the implementation of automatic (un) loading systems for laminators which lead to a productivity increase of 20%.
    These projects included installation, commissioning, release of equipment and processes and training of production personnel.

    Achievements:

    - 100% capacity increase with fast cure process
    - implementation automatic (un)loading systems
    - introduction Six Sigma tools (SPC, 5S)
    09/1999 - 08/2002

    Besides supporting the daily operation also project leader for
    the introduction of a fast cure process which resulted in a capacity increase of 100% and the implementation of automatic (un) loading systems for laminators which lead to a productivity increase of 20%.
    These projects included installation, commissioning, release of equipment and processes and training of production personnel

    Achievements:

    - 100% capacity increase with fast cure process
    - implementation automatic (un)loading systems
    - introduction Six Sigma tools (SPC, 5S)

    09/1998 - 10/1999
    Developed new applications within production and project leader of lifetime field projects for solar modules and cost reduction/ efficiency improvement initiatives.

    Also member of the solar team who developed one of the first solar cars for Shell. Responsible for providing the best in class PV modules.

    Achievement:

    - extend lifetime solar modules with 15 years
    08/1998 - 09/1999

    Developed new applications within production and project leader of lifetime field projects for solar modules and cost reduction/ efficiency improvement initiatives.

    Achievement:

    - extend lifetime solar modules with 15 years

    01/1998 - 07/1998
    Directive on energy efficiency for Tricot Industrie Grave

    Note: report has been awarded as "best graduate thesis Fontys University"
    01/1997 - 07/1997
    Traineeship Royal Mosa, Maastricht
    Cost reduction raw materials
    01/1996 - 07/1996
    Traineeship DSM Andeno, Venlo
    Optimisation of the process flow
    Show All Professional Experiences (15)
  • Educational Background
    2007 - 2007

    A course into the multi-disciplinary development of systems and products beyond the limits of mechanical engineering, electronics, information technology and optics.

    2007 - 2007

    A course into the multi-disciplinary development of systems and products beyond the limits of mechanical engineering, electronics, information technology and optics.

    2000 - 2002

    Acquired competences:
    business economics, information engineering, industrial production, supply chain management, operations research, product management, qualitative methods: SPC, QFD, FMEA, Six Sigma, Measurement System Analysis, Ishikawa

    2000 - 2002

    Acquired competences:business economics, information engineering, industrial production, supply chain management, operations research, product management, qualitative methods: SPC, QFD, FMEA, Six Sigma, Measurement System Analysis, Ishikawa

    Show All Educational Background (9)
  • Related People
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  • Milestones

    Best graduate thesis-award at Fontys University

    August 1998
  • Interests
    Badminton
    Parents council
    Restaurants
    Welness (sauna)
    Latin & Ballroom dancing
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