• Biography
    Highly experienced network professional who has developed his telecom acumen by working in large tier 1/2 telecommunication service providers and equipment vendor organizations. My experience encompasses hands-on experience in installation...
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  • Professional Experience
    2010 - 2011
    Specialist Recruitment in Telecommunications Sector - Service providers, telecommunication infrastructure providers, equipment suppliers, utilities, etc.
    2007 - 2010
    As Operations Manager – NOC, I lead a team of 9 NOC Engineers and over 20 contractors. My responsibilities include the following: ? Accountable for all Silk telecom Network Operations in VIC, SA & WA. ? Responsible for ensuring performance and customer satisfaction SLAs are met / exceeded. ? Management of Operations team. ? Operations team employee satisfaction. ? Development and implementation of company wide Service Assurance Process. ? Development of operational work instructions for all aspects of operations. ? Management of Tier 1/2 technical support. ? Provision of 24x7x365 network monitoring and fault rectification. ? Staff roster and schedule management. ? Period Performance Reporting. ? Tier 1 customer meetings on service performance. ? Validation of top 10 customer’s service activation designs.
    ? Service provisioning ? Field force coordination ? Customer interactions – service acceptance and fault management ? Network monitoring ? Service design ? Network maintenance & software release control
    ? Worked with DDN Group (Digital Data Network) to commission private line solution for major enterprise customers. ? Coordination with GOC (Global Operation Centre) of Telstra to test the link and transfer to the customer.
    ? Silk telecom (then Powercor Australia Telecom) SDH access network deployment based on Marconi (now Ericsson) SDH equipment. ? Contractor management ? Schedule implementation
    ? Joined in the Fast Track Program working on entire data product range of Nortel – Passport 8K series switches, Baystack range of Switches, EoSDH portfolio comprising of OM4K series SDH equipment, Passport 7K & 15K series ATM switches. ? Engineering support for Asia-Pac projects – Design, Network Pre-staging, Integration & Testing.
    Show All Professional Experiences (4)
  • Educational Background
  • Professional Skills
    ... Telecommunication recruirtment consultant... Talent scouting... High capacity transmission networks... Network operations... NOC management... Leadership
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