• Professional Experience
    2008 - Present
    Responsible for Pricing Management, Tender Management, Marketing Communications, Customer Events, Product Management, Campaign Management, Database Intelligence, Market Research, Leadmanagement and eCommerce.
    2008 - Present
    Responsible for Pricing, Tenders, Marketing Communication, Database Intelligence, Market Research, Leadmanagement and Product Management
    2006 - 2008
    Responible for multiple projects on the area of Sales Management, i.e. Leadsmanagement, Event Driven Marketing, 'Lean' implementation, Customer Lifecycle Management.
    2005 - 2005
    Responsible for the production en assembling of product packagesand commercial support of Intermediaries Total 60 fte (70 employees) divided in four teams
    2003 - 2005
    Responsible for Product Management and Product Development for savings, investments, commercial loans and payments sold through the intermediairy channel under the brands Nationale Nederlanden, WestlandUtrecht and Regio Bank.
    2001 - 2003
    Program Manager of all projects on telephone banking within the retailbank organisation: Commercial and technical implementation of the Direct Banking service concept, development of the Customer Contact Centers, development of an integrated front-office application for the Customer contact centers.
    1998 - 1999
    Multiple projects within the ING Group:- ING Bank Risk Finance:Product development on reputation management- ING Asset Management: Development of an global benchmarking system- ING Barings: Consultancy project in Romania, Bulgaria and Slovakia on banking services through postoffices
    1994 - 1998
    Commercial advisory and sales of life insurance products
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  • Educational Background
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    • Stephan Poelsma
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