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- Seasoned Healthcare Professional and Consultant. Focused On Improving the Health of Organizations...
- Universidad Federico Henríquez y Carvajal
- Greater New York City
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- 2010 - Present
10 + Years of progressive & successful management experience in large multi-site/multi-specialty academic hospital centers. Provided strategic vision and planning for the development of OB/GYN locations to enhance hospital network initiative to grow OB/GYN market share. Department included a staff of 71 providers and 89 supports FTE’s with an annual operating budget of $17 million.•Assisted VP and COO in the development of the strategic planning & business processes and activities related to the hospital’s OB/GYN service line and outpatient OB/GYN departments. •Maintained on-going positive physician relations by identifying physician needs (staffing and scheduling), reviewing monthly productivity, revenue and overhead cost reports with department clinical and administrative leadership.•Improved clinic operations significantly to facilitate maximum charge capture and revenue enhancement. •Demonstrated success in having worked with diverse clinical groups in a matrix organization.•Improved relationships with department chairs/chiefs and other physicians in the development and implementation of clinical programs and supported their academic programs in teaching and research.2010 - 2011Provided strategic vision and planning for the development of OB/GYN locations to enhance hospital network initiative to grow OB/GYN market share. Department included a staff of 71 providers and 89 supports FTE’s with an annual operating budget of $17 million.•Assisted SVP in the development of the strategic planning & business processes and activities related to the hospital’s OB/GYN service line and outpatient OB/GYN departments. •Maintained on-going positive physician relations by identifying physician needs (staffing and scheduling), reviewing monthly productivity, revenue and overhead cost reports with department clinical and administrative leadership.•Improved clinic operations significantly to facilitate maximum charge capture and revenue enhancement. •Demonstrated success in having worked with diverse clinical groups in a matrix organization.•Improved relationships with department chairs/chiefs and other physicians in the development and implementation of clinical programs and supported their academic programs in teaching and research.2007 - 2010Operationally responsible for an administrative staff of 42 members. Managed the operating budget through careful planning, and regular monitoring of revenue and expenses in conjunction with the Vice President of Ambulatory Care Services.•Successfully directed, managed and operated several high-volume multi-specialty practices while maintaining dual responsibilities for the leadership and management of the business and direct oversight of clinical operations with over 4,700 patient visits per month.•Coordinated the Performance Improvement/Quality management executive plan of other Ambulatory Care sites.•Responsible for P&L, annual operating budget, monthly cash budgets, monitoring and reducing expenses. •Planned growth initiatives by adding new services and working with affiliate businesses to provide ancillary services and assisting physicians with long term strategic issues, including diversification.•Directed internal and external activities enhancing community outreach efforts and the development of multi-dimensional marketing initiatives.2006 - 2007Responsible for the day to day operations of a 30,000 square foot Ambulatory Surgical Center. Head of human resources, JCAHO compliance, NYSDOH article 28 compliance, policies and procedures, CMS compliance, all matters pertaining to facility management including maintenance. Responsible for directing, coordinating, and controlling all aspects of the operating functions, processes, and staff of the Center.•Supervised Nurses, Technicians, Clinical and Business Office Staff.2002 - 2005Responsible for the day to day operations of two 35,000 square foot, all inclusive physician medical group healthcare complex, with more than 750 patient visits per day, with over 47 healthcare providers and a clinical support staff of 83. Developed and instituted facility office protocols, Scheduling Management, Registration Management, and new Medical Records department.•Directed over 98 administrative/clerical support staff members.•Developed a customer relations' strategy thereby increasing visit numbers by 12% monthly, thus maximizing revenue, minimizing costs, and expanding net profit to key shareholders steadily. •Coordinated the purchasing, delivery, and set-up of capital equipment and supplies. •Administered strategic planning, market research and analysis as well as system-wide business development.•Successfully maintained numbers above national benchmarks based on MGMA ratios.•Created marketing plans and presentation materials, resulting in the generation of a client list prior to opening.1999 - 2002Responsible for day-to-day operations. Interacted with over 400 patients and over 47 healthcare providers daily. Supervised staff of 113. Collaborated with department Chairs and Medical Directors; key issues including clinical quality, medical protocols, ACGME and JCAHO survey preparations. •Lowered patient "no show" rate by 40% within 2 months of assuming position.•Spearheaded all policies and procedures pertaining to NYSDOH, JCAHO, and OSHA.•Responsible for indirect expense budgets totaling $11,000,000+ dollars.•Performed in-depth practice analysis focusing on operational efficiency of each specialty practice.•Revised annual Compliance Program to reflect changes in Federal and State regulations.•Presided over monthly Labor/Management meetings to facilitate effective communication and policy compliance.•Provided direction and administration to the physical medicine department.•Pioneered a pre-registration system that streamlined patient traffic and maximized front desk efficiency.•Collaborated with clinical directors in the establishment of new patient flow models, providing greater operational efficiency of Adult, Pediatric and Women’s Health services.•Expedited file retrieval by recommending an alphanumeric filing system & pre-registration methods.•Improved clinical support services by more than 80% (e.g. PT, OT, MRI, X-Ray, CT, NeuroTesting, and Rehab).Show All Professional Experiences (4) - Show All Educational Background (1)
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