Khaled El Ahmad
Confirmed Profile
- Social Media Instructor - MENA Region | Twitter: @Shusmo
- Global Investment House In-House Training Courses
- Amman, Jordan
- 2010 - Present
Workshop:Content:- Training participants on the use of social media networks forsocial communication.-Employing social media platforms to serve the corporate goals. -Increasing the level of awareness, promotion and clients’ services through social networks.-Helping participants acquire intensive knowledge and professional skills in new media and social media.Duration: -15 training hours/ 3 hours a day for 5 days+++++++++++++++++++++++++++++++++++++++++++++Someone is talking about you or your brand right now out there in the social media world. Do you want to be part of that conversation? Respond! Influence! Engage! Own the conversationContent is NO longer King, Online Relationships Are!Day One:•What is Social Media? Video•What is UGC•Google Search/hacks/apps/Reader•Drawing a Digital Media Plan•Social Media Monitor •Social Media Policy•Social Media GuidelinesDay Two:•How-To facebook•Facebook Profile•Privacy settings•Facebook Page•Facebook Group•Facebook Engagement•Facebook Ads•Facebook ContestsDay Three:•How-To Twitter•Twitter terms•Twitter sign up•Gaining more followers•Twitter Content Strategy•Twitter 3rd Party Apps•Twitter EtiquetteDay Four:•How-To Linked•Linkedin Profile•Linkedin Search•Linkedin Q&A•Linkedin Groups•How-To Youtube•Custom brand youtube background•How to upload•How-To Blog (Wordpress)•Registering to Wordpress•Templates & addonsDay Five:•Social Media Reports•Social Media Case Studies•Tools+++++++++++++++++++++++++++++++++++++++++++++I have trained:-British Embassy in Jordan-Prime Ministry Communication Department-Foreign Ministry Private Office- CNBC Arabia - Dubai Full-Day Social Media Workshop- Twitter Workshop at 1st Digital Media Conference in Dubai April 2011- Twitter 101 sessions for the general public- Social Media Basics & Skills Workshop December 4, 20112010 - 2011Government Administration | 51-200Digital Department Duties:- Setting up digital media strategy for Prime Ministry Office and assist Digital departments across Government Ministries.- Manage Prime Ministry Twitter account @PrimeMinistry- Branding Government Ministry presence online and unifying the message.- Administrating Prime Minister's website http://pmo.gov.jo- Managing "Connect with Prime minister" online Forum - Updating PM website with fresh content- Create an engaging Facebook page - Upload photos to Flickr- Upload videos youtube- Updating Wikipedia with fresh credible content- Reputation management- Gain control and establish a credible source of media about the Prime Ministry and Government- Crisis Management- Engaging with citizens- Answer issues and complaints via channeling then follow up and revert back2010 - 2010Communicate new structure to Aramex branches worldwide, also help with social media culture internally and externally2008 - 2010Al Taameer Real Estate Investment Company exclusively holds the master franchise of Ramada Hotel trademark in several countries in the MENA region and has recently added Ramada Encore (the three-star brand of Ramada) trademark to its growing real estate portfolio. •Analyzed assigned market and identified prospective associates. •Generated leads by referrals, cold calling, relationship building, and direct mail. •Created alternative approaches in overcoming customer’s objections. •Resourcefulness in completing a variety of assignments by utilizing the internet, Travel Leaders Associates, teammates, BDMs, and sales tools.•Turned in daily, weekly, and monthly reports accurately and in a timely manner. •Completed special projects & assignments in accordance with project plan. (Designed and edited a monthly Newsletter to be distributed to hospitality leaders).•Established relationships with vendors and suppliers, and franchise owners to benefit the corporate goal and assisted in the success of our internal and external customers. •Achieved doable sales goals and objectives. •Lead and participate in team projects to ensure highest possible outcome of success.•Established relationship with Governmental and hospitality leaders.•Advised of legal & financial companies to partner with our firm.•Helped our company market our services through social marketing online tools.•Collected Market Hospitality studies and articles and distributed to our staff.•Helped bring in investors and arranged for bank financing to our projects.2007 - 2008Responsibilities:Networking with Corporate and High net worth investors in North Africa and South East Asia.Ability to analyze, develop, establish, & maintain efficient workflow. Experienced in operations management, sales, budget development and staffing. Exceptional organizational and planning skills. Adaptable, enjoys new challenges.Business development activities include: sourcing, qualifying clients, identifying potential decision makers, establishing contact relationships, completing company and department profiles, marketing and sales.Achievements:Established Back office Department (subscription-redemption-loan application process-creating new prospects- turning prospects into clients- AML - Compliance).Prospecting new leads for the whole department which covers investors from MENA, GCC & ASIA.Organized AML & Compliance meetings for our department and established a new compliance manual.Helped hiring new recruits for my department.2003 - 2007Telecommunications | 1-10- Hiring, training, managing, and leading a sales force team of 16 people.- Negotiating business, contracts to achieve business profitability.- Utilizing interpersonal, coaching, and team building skills to motivate sales, staff and employees- Increased sales of communication products and services to new and existing customers by 35%. Products and services sold include, telephone service and cell phones.- Increased percentage of additional product sales (beyond basic service) to customers based on review and analysis of customer accounts, then making appropriate recommendations to the customer. - Handled and clear customer issues and complaints resulting in appropriate modifications to existing orders- Assisted in billing collections by resolving disputes and making collection calls. - Processed electronic payments.- Increased customer win back and retention rates.- Won monthly and quarterly awards for achieving and exceeding sales goals- Honesty and strong work ethic.2000 - 2003- Built and maintained standard and non-standard desktop images, performing extensive testing to ensure compatibility prior to releasing to production.- Troubleshot, diagnosed, and resolved complex issues with the network, connectivity, DNS, IPs, and printer connectivity.- Documented standard processes and procedures pertaining to IT issues.- Served as Team Lead on special projects, overseeing resource allocation of 20 individuals.- Maintained Desktops, Laptops, Printers, and phones for 400 users.Achievements:- Quickly mastered new database software (SB Client). - Subsequently asked to instruct the rest of the employees (from security staff to CEO) on the different aspects of this software.- Minimized system downtime while maximizing desktop and applications uptime.- Overhauled the process for building PC images and deploying software, replacing the manual processes with more efficient and accurate automated ones.1997 - 2000- Responsible for the daily implementation of all real estate marketing initiatives within the resort.- Reported to the Resort owners directly.- Responsible for customer service and ensuring clients and customer satisfaction.- Liaison between the resort’s construction company and the share holders.- Planned and managed successful exhibitions to promote the sales of chalets.- Executed tempo marketing and all in-resort general marketing initiatives with the goal of reaching marketing self-sufficiency within the resort.Show All Professional Experiences (6) - 2007 - 2008
Global Investment House In-House Training:- "AML, Compliance, Code of Conducts" Training Course by Compliance Director. - "Client Relationship Management" Training Course by Robert Westip.- "Basic Investment" Training Course by Mike Mullan.- "Finance For Non Financials" Training Course by Waseem Anwar.- "Positive People Skills" Training Course by Anne McDougall.
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