• General Summary
    Mario Manzoli MBA
    Mario Manzoli MBA
    Channel Manager Italy @ LivePerson
    Milan Et Périphérie, Italie
    LocalityMilan et périphérie, Italie
  • Contact Information
  • Biography
    Over 10 years of experience in consulting and management with ICT companies in Italy in the areas of CRM/Contact-Center/Voice Platform. During my career I have covered different position from Pre Sales to Business Unit Manager, from Senior...
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  • Professional Experience
    2013 - Present
    Responsible for all indirect sales with and through partners. Main activities are: business development, acquisition of new channel sales accounts, managing and guiding the sales process of partners, developing and coordinating channel marketing activities, implementing LivePerson's partner channel strategy, direct touch sales in close cooperation with partners, partner recruitment, partner development and partner management.
    2010 - Present
    Business Consultant on CRM, Contact Center, Voice & Video Services, Unified Communications
    2008 - 2009
    Reporting to VP Strategic Solutions EMEA, is responsible for developing strategic solutions (IVR, Video Services, iWD, Proactive Engagement, Operational Performance Management, SIP Server, Virtual Hold) to new and existing customers in Southern Europe (Italy, Spain, Portugal and France). An overlay sales specialist who supports the direct Genesys sales team and partners selling to end-users and with partners.
    2002 - 2008
    Strenghtens CRM & Contact Center Competence Center managing key customers and key projects.Sky, Lombardia Informatica, Clarima (Unicredit), Servizi Interbancari Spa (CartaSi) and Italgas (ENI group) are some of key customers managed.03/06-01/08 - Sky Italia - Act as project manager for the Sky City Relocations project (IT relocation project for IT Network and System Management department).03/03-07/06 - Lisit Spa - Manage a budget of about 2 million euro building a team of 10 people to manage two of twenty-two projects (Provisioning and Help Desk) for CRS-SISS project (distribution of Regional Services Card for Lombardy citizens). Manage relationships with clients (Lisit and Lombardia Informatica), technology suppliers (Siebel, Avaya, Sun, BO and Oracle) and business partners (Telecom Italia and Finsiel).09/02-02/03 - Clarima (Unicredito bank) Project OCS – Act as Project Manager to help Clarima SI in the definition of users requirement to manage incentive compensations for the Sales Force. 03/02-07/02 - Servizi Interbancari Spa - Act as Project Manager to help SI in the definition of users requirement for the Contact Center reporting system.02/02 – Italgas - Act as Project Manager for an audit for the Contact Center.
    2002 - 2008
    03/06-01/08 - Sky Italia - Act as project manager for the Sky City Relocations project (IT relocation project for IT Network and System Management department).
    03/03-07/06 - Lisit Spa - For project CRS-SISS (Regional Smartcard for Lombard citizen) act as Project Manager for two sub-projects (Provisioning and Help Desk using Siebel software). I manage 10 people.
    09/02-02/03 - Clarima (Unicredito bank) Project OCS – Act as Project Manager to help Clarima SI in the definition of users requirement to manage incentive compensations for the Sales Force.
    03/02-07/02 - Servizi Interbancari Spa - Act as Project Manager to help SI in the definition of users requirement for the Contact Center reporting system.
    02/02 – Italgas - Act as Project Manager for an audit for the Contact Center.
    2001 - 2001
    Promoting CRM solutions and responsible for the selection of the right technologies (CRM, e-mail, CTI, VoIP, network) for Datapoint customers in Southern Europe (Italy, France and Spain). Responsible for the delivery of agreed revenue and growth target. Works at board level with Datapoint HQ, partners and customers. CRM Product Manager.
    1999 - 2000
    Drive a 1 million euro BU and a team of 10 people. Responsible for the delivery of agreed revenue and growth target on pre-sales, delivery and post-sales activities. Works at board level with technological partner (eGain EMEA), Italian partners (IBM and Etnoteam) and customers.
    1998 - 1999
    Managing the Knowledge Management area, involved in project management and resource planning tasks (build a team of 5 people). Partner management (Inference) and account management (CARIPLO bank, BAV bank, Debis, Piaggio, TIN, Poste Italiane).
    1998 - 1999
    Managing the Knowledge Management area he is involved in project management and resource planning tasks. He is keeping contacts with partner (Inference) and customers especially with Call Centres managers (CARIPLO bank, Banco Ambrosiano Veneto bank, Debis, Piaggio, TIN)
    2008
    Responsible for selling Genesys Voice Platform (GVP - VXML based voice response platforms) solutions to new and existing customers in southern Europe (Italy, Spain and France). An overlay sales specialist which supports the direct Genesys sales team and partners selling to end users and with partners.
    Show All Professional Experiences (7)
  • Educational Background
  • Professional Skills
    - Business Development and Account Management
    - Consulting (CRM, Knowledge Management, Contact Center, Business Intelligence)
    - Management of human and financial resources, time, profit and loss control
    - Management of integration projects in complex environments
    - Capability to coordinate multiple suppliers and technologies
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