• Biography
    An executive with significant experience in the development of long and short-range strategic initiatives and the successful implementation of those initiatives, while yielding the desired impact on the operational and business goals of the...
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  • Professional Experience
    2007 - Present
    2003 - 2007
    Led the Education Centers which were responsible for all product, technical, leadership, and management education of all dealership, as well as Corporate staff.
    1999 - 2003
    Led all Marketing and Logistic activities for the parts supply chain for MBUSA, redesigned parts logistics, increased sales volume $400 million over my time there.
    1991 - 1999
    Led strategic team that conceptualized the strategy of one point of contact for all customer interactions, on one database, at one phone number. Once receiving the required board approvals, was asked to construct what we had envisioned, from the ground up, including staffing, database, network....
    1988 - 1991
    Acted as COO for all dealership operations
    1985 - 1988
    Led Automotive sales operations
    1984 - 1985
    Coordinated all activities of the VP of Sales
    Show All Professional Experiences (6)
  • Educational Background
  • Professional Skills
    Extensive experience in change management retail automotive operations, and customer service excellence strategies.
  • Related People
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  • Milestones

    During my tenure as a leader at Mercedes-Benz, we were selected for many awards, Call Center of the Year, Roadside Assistance provider of the year, Tele-aid provider of the year, IBM disaster recovery success story of the year (Hurricane), and these areas were written up in many periodicals and business books. We were also offered the opportunities to speak on many panels, lectures, and forums, for our innovative solutions to industry challenges such as our Elite Programs and also vendor partnerships, and logistics solutions.

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