• Profile
  • Vice President at Samsung Electronics America
  • University of Florida - Warrington College Of Business
  • Greater New York City
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  • Professional Experience

    2011 - Present
    • Executive level management position responsible for Service Operations supporting Samsung's Consumer (TV, Blu-Ray, Home Theater, Digital Cameras and Home Appliance) and Enterprise (Laptops, Printers, Monitors, LFD and Copier) Businesses.• Organization is over 1,000 direct and indirect employees.• Responsible for maintaining and growing Service relationships across all Big Box retailers.
    2009 - 2011
    •Executive level management position supporting the Home Services Business Unit.•Responsible for leading a National B2B Sales, Customer Operations and Business Development Organization of over 600 professionals with revenue responsibility of over $2.5 Billion.•Revenue responsibility includes leading a team of sales and business development executives across US. We manage over 80 Retail (Big Box), OEM (Appliance, Lawn and Garden, and Consumer Electronics Manufacturers), Insurance, Home Warranty and Third Party Administrator customers including several Fortune 50 clients.
    2008 - 2009
    Responsibilities include (based out of Singapore)Driving the growth of Motorola’s Mobile Devices business in Europe, Middle East, Africa, Russia, Japan, South Korea, Southeast Asia, the Indian sub-continent, and Australasia.• Manage a team of seasoned professionals across the Region. Team is responsible for all long and short term strategic planning, competitive pricing, business forecasting and market intelligence.• Co-developed 2009 Strategic Plan that focused resources against largest attainable opportunities. This led to the overall restructuring of the Business in EMEA and Asia Pacific • Developed Emerging Markets Strategy for South and East Asia which optimized our resources and marketing spend, realigned our distribution model is several countries and prioritized future investments.• On CEO’s expanded staff and report directly to President of EMEA and Asia Pacific Region.
    2007 - 2008
    Based out of New Delhi, India.• Lead a team of over seventy professionals responsible for all Sales and Distribution activities across the Region (India, Bangladesh, Sri Lanka, Nepal, Bhutan and Maldives) with P&L responsibility. • Revenue responsibility of USD $400 million across four distribution channels: Traditional Retail, Modern Retail, Operator channel and Enterprise Business.• Managed relationships at the senior executive level at two of the world’s largest Wireless Operators – Bharti Airtel and Vodafone India. • Restructured and expanded India’s retail distribution business through a network of 250 regional distributors which resulted in doubling cash flow and service levels, while reducing channel expense by 35%.• Expanded company’s retail footprint by developing over 500 Store-in-Store counters that exclusively sell Motorola products.
    2007 - 2007
    Based out of New Delhi, India and London, U.K.•Managed a team of over one hundred professionals responsible for customer operations, demand and supply planning for Motorola’s largest Region for the Mobile Devices Business as part of the Integrated Supply Chain.•Responsible for managing over USD $1 billion in quarterly Inventory planning, Excess and Obsolesce, End of Life product management and New Product Introductions across multiple technologies spanning over 2,000 unique sales models.
    2004 - 2006
    •Managed a team of fifteen professionals responsible for a $2.5 billion Financial Plan. Responsibilities include revenue, worldwide pricing; demand/forecast planning, inventory management, excess and obsolescence (E&O), manufacturing cost management, and overall operating earnings for the Business Unit.
    2002 - 2004
    Managed a worldwide team of 120+ business development, product management, eBusiness and I.T. professionals with full budget and 24/7 support and maintenance responsibility. Responsible for annual revenue plan of over $50M.Established Group’s first overseas I.T. center in Asia. Center provided a 50% decrease in total development costs.
    2001 - 2002
    Managed a team of twelve seasoned business development professionals across the US for Business Unit.Created industry’s first wireless J2ME (Java 2 Micro Edition) developer program that gave 3rd party developers access to development tools, product and technical documentation, share source code and electronically post certified applications for distribution through carrier distribution channels.Executed industry’s first co-branded handset relationship with Swiss Army Brands, Inc. which generated over $12M in revenue at 700 new retail points of presence.Negotiated a worldwide distribution deal with AOL for their smart-text entry solution for wireless devices.Executed agreement with Sega Corporation and 35 other 3rd Party vendors for mobile gaming content on wireless phones. These agreements launched the Business’ Multi-Million dollar content offering.
    1999 - 2001
    Managed a senior market research team of five professionals and worldwide budget of $3 million to provide Business Unit with all of is primary and secondary market research. Conducted over 25 research projects that spanned user interface acceptance, feature and pricing conjoint analysis and customer satisfaction with new and existing customer base. Developed organization’s first competitive intelligence database that compared product competitiveness, pricing and positioning vis-à-vis our competition.
    1997 - 1998
    Institutionalized a comprehensive product and pricing strategy that linked features, revenue for value added services and product cost to sales price resulting in an overall pricing strategy that helped improve company’s margins by over 10%.Developed Group’s 5-year business strategy, which included manufacturing business models, product development staffing, market segmentation and competitive analysis. Lead team in presenting recommendations to CEO.Created two new business models for the organization that focused around software services (content downloading) and fulfillment services (VAD – Value Added Distribution). These two businesses are operational today, and provide the organization with approximately USD $50M in high margin revenue.
    Show All Professional Experiences (7)
  • Educational Background

    1993 - 1997

    Extensive language training in Japanese.

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