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Samuel Alba

Software Engineer at DotCloud Inc - Paris, France

General Summary

Locality :Paris, France

Professional Experience

2010 - Present
Software Engineer - DotCloud Inc

Information Technology and Services

YCombinator funded company (S10).

2010 - 2010
Technical Support Engineer - Akamai Technologies

Internet

I am part of the Customer Care International team.Responsibilities: * Work independently with Akamai customers' technical teams on both pre- and post- sales technical issues. The investigation of technical issues may involve complex data analysis from Akamai's distributed network and an in-depth examination of the interaction between Akamai and the customer's origin infrastructure. * Work closely with and manage issue-specific cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives. * Integrate customer sites onto the Akamai network by gathering customer requirements and writing a customer specific XML configuration file. * Assume a technical account management role for designated named accounts or strategic customers by analyzing existing technical issues and proposing solutions for the customer. * Manage custom support of special high-profile network events. * Define requirements and / or code tools in order to automate troubleshooting tasks. * Develop methods and best practices for delivering outstanding service. * Subject Matter Expert of multiple product / services and work with engineering to ensure that new Akamai services can be supported as part of the New Product Introduction (NPI) process. * Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to Akamai's services. Work closely with Engineering and Product Management to implement these enhancements.

2008 - 2010
Software Engineer - Zoomorama

Computer Software

Working on a distributed server application providing WebServices for content delivering and for content publishing.Zoomorama WebServices interacts with Akamai network to deliver content accross the world.

2007 - 2009
Teacher assistant - Epitech

Computer Software

Teacher assistant for students from first to third year at Epitech.Main subjects taught: C/Unix programming, Web development, C++ object programming.

2008 - 2008
R&D developer - INRIA

Research

IMARA laboratory (Mathematics, Computer Science and Control for Autonomous Driving).Scope project: Autonomous driving oriented toward vehicle to vehicle collaboration.Scope project has proven that autonomous cars could interact with each other through REST WebServices over HTTP.The Scope project has been one of the main components of the Cybercars2 and CityMobil european projects.

2006 - 2007
Developer - Rift Technologies

Computer Software

R&D development.C / C++ / Ruby on Windows and Linux.

2005 - 2005
Web developer - PMS

Management Consulting

Web consulting: development on web portals (Oenobiol, Nespresso, Fauchon, ...)


Educational Background

2004 - 2009
Master Information Technology - EPITECH - European Institute of Technology

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