• Biography
    Multi-unit operations, sales and executive leadership experience with luxury-level hospitality and retail companies. 15+ years experience in the luxury resort, spa, salon, fitness and wellness arenas. Positions have included vice president...
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  • Professional Experience
    2013 - Present
    ManageMySpa is an easy to use, web-based spa and salon software solution with best management practices at the core of its design. With ManageMySpa, you'll see real business results like increased customer loyalty, increased revenue, and reduced administration. Our complete solution features an innovative mobile application that will transform the way you do business, enabling you to manage on the go and engage your customers to build your business. . ManageMySpa's parent company, Soham Online, is a provider of SaaS applications for comprehensive end to end business management for Services industries. Our focus is on empowering small to medium service industry organizations to be able to have the same sophisticated business management capabilities as large enterprises. The applications are built to be simple and elegant to use, yet have the most advanced management features available in these class of applications in the industry. Our current applications include modules in the areas of Point Of Sale, Appointment Management, Employee Management, Inventory and Marketing program management. All modules are interconnected and function as one integrated end to end management solution for Small to Medium businesses. All our applications include integrated mobile versions (iOS, Android, and Windows). The current verticals serviced by the company are Spa, Salons and Medical clinics (visit www.managemyspa.com). Each vertical is branded and built to address the specific scenarios and requirements of a specific industry.SpecialtiesSaaS, Service Industry, Marketing Management, Inventory Management, Customer Relationship Management
    2009 - Present
    Hallum Hospitality Consulting specializes in business development, brand concepts, operational efficiency expertise, human resources support and leadership recruiting for the hospitality industry, including luxury resort/hotel, medical, spa, salon and retail environments.
    2011 - 2013
    Celebrating 100 years of beauty expertise in 2010, the renowned Red Door Spas is the leader in the day spa industry. The iconic red door has welcomed guests since day spa pioneer, Elizabeth Arden, opened her first spa location in 1910 and today remains a symbol of beauty around the world. Red Door Spas promotes the legendary techniques of Ms. Arden. Her fundamental belief that beauty should be “an intelligent union of nature and science to develop one’s finest natural assets” is carried out through unique treatments and quality services, with scientifically-proven and advanced ingredients. Guests of Red Door Spas can escape to any of 31 day spa and resort locations nationwide where they’ll discover state-of-the-art facilities that are contemporary yet elegant, refined and understated with a varying mix of wood, stainless steel accents, textured stone and other natural materials. Dramatic red accents throughout add an iconic flair that says “Red Door Spas.” An all-encompassing spa menu, complete with renowned signature services, enhanced specialty treatments and wellness recommendations, offers everything from skincare, massage and body treatments to nail care, hair design, make up artistry and more. Always on the industry cutting edge, Red Door Spas guarantees guests a unique and encompassing experience which delivers the highest level of technical expertise and impeccable guest service.
    2011 - 2011
    Halcyon Days Salons & Spas encompasses over 40 of the most elegant Spas located throughout North America. While each member Spa maintains its own unique charm and style, they all share the same commitment to providing the most luxurious and beneficial wellness and beauty services available. Locations:Alabama | British Columbia | Colorado | Connecticut | Florida | Georgia | Illinois | Indianapolis | Maryland | Michigan | MissouriNorth Carolina | New Jersey | New York | Ontario | Philadelphia | Texas | Virginia
    2003 - 2009
    Company Profile: Privately owned and operated, Bacara Resort & Spa is a world-class luxury resort on 78 beachfront acres nestled between the Pacific Ocean and the Santa Ynez Mountains. The resort features 49 specialty suites and 311 luxurious guest rooms, three signature restaurants, four bars and lounges, a 42,000-square-foot, full-service spa with 36 treatment rooms and a Tennis center with shop and professional instruction. The resort has hosted some of the most notable celebrity weddings and events, including Oprah Winfrey’s Legends Ball. Accolades Include: The Hot List (Condé Nast), Top 100 Golf Resort (Condé Nast), The Gold List (Condé Nast Traveler), Pinnacle Award Recipient (Successful Meetings), 7 Wonders of Mega-Resorts (Discovery Channel), Favorite Places: The Readers' Survey (Departures), Top Ten American Beach Resorts (Travel Channel), Top 100 Readers' Choice Awards (Condé Nast Traveler), 'Best Of' Award of Excellence- Miró Cellar (Wine Spectator). •Directed all areas of Bacara Resort & Spa’s 42,000 square foot spa operation, which includes budgeting, forecasting, payroll, on-going service refinement and direct supervision of 120 team members for massage therapy, esthetics, salon, fitness, recreation programming, pool and tennis.•Represented ownership’s interests as Executive Manager, working as part of an 8-person committee to guide all resort operations. •Facilitated the ongoing development and marketing of spa treatment menu, resort fitness and leisure activities.•Strengthened public relations and awareness of the resort through media interviews, professional presentations and exclusive events.
    2000 - 2003
    Company Profile: Plus One is the premier management company for fitness, wellness, spa, and physical therapy services. Plus One applies visionary design and management in an integrated, comprehensive approach to your fitness center or luxury spa. Catering to some of the finest organizations in the world, Plus One's clients include Five-Star luxury properties, financial service firms, law partnerships, publishers, pharmaceutical companies and hospitals.•Directed spa operations, training and marketing strategies for all company spa locations. This included spas at The Plaza Hotel, The Waldorf Astoria Hotel, The Trump International Hotel & Tower, The New York Palace Hotel, The Regent Wall Street, Trump World Tower (residential), and other corporate locations. •Guided General Managers in maintaining managerial and staff excellence through hiring, training, goal setting and development. This involved developing and implementing company wide service training tools for all levels of staff and management.•Directed the planning and pre-opening phases of spa development for new locations.
    1995 - 2000
    Company Profile: Reebok Sports Club/NY on Manhattan's Upper West Side is a 140,000 square foot world-class sports and fitness complex designed to fulfill your every fitness need. Reebok Sports Club/NY features over 40 different sports and fitness options offering state-of-the-art facilities, services and programming combined with personalized service in an atmosphere of comfort and convenience. Responsibilities:Managed and directed all areas of 140,000 sq. ft. club operation with special focus on Reception, Membership Services, Retail, Sports, Human Resources, Group Exercise, Childcare, Manager on Duty Training, and contract services.Guided and advised the General Manager with regards to staffing, member concerns, financial considerations, promotion, and troubleshooting (acting as General Manager during absence or leave).Prepared the Club's financial plan and held department managers accountable for meeting and exceeding revenue while keeping expenses in line with established fiscal guidelines.
    Show All Professional Experiences (4)
  • Educational Background
    N/A

    Consumer use of Complementary and Alternative Modalities (CAM) continues to increase, fueled by a number of factors, including increasing research of efficacy, dissatisfaction with allopathic models (particularly for chronic health problems), and an aging population. The challenge to the industry will be to integrate CAM to most benefit the consumer, focusing on the complementary rather than the alternative nature of the wide variety of modalities available and leading the way forward to a wellness based concept of healthcare. Those who would play a part in leading the industry to successful integration must be able to facilitate change in a holistic and encompassing manner in the context of rapid change in the health care industry.ACHS has developed a unique and innovative approach to the degree of Master of Science in CAM, with a clear mission to educate outstanding men and women to provide leadership in the industry.

    N/A

    Consumer use of Complementary and Alternative Modalities (CAM) continues to increase, fueled by a number of factors, including increasing research of efficacy, dissatisfaction with allopathic models (particularly for chronic health problems), and an aging population. The challenge to the industry will be to integrate CAM to most benefit the consumer, focusing on the complementary rather than the alternative nature of the wide variety of modalities available and leading the way forward to a wellness based concept of healthcare. Those who would play a part in leading the industry to successful integration must be able to facilitate change in a holistic and encompassing manner in the context of rapid change in the health care industry.ACHS has developed a unique and innovative approach to the degree of Master of Science in CAM, with a clear mission to educate outstanding men and women to provide leadership in the industry.

    Show All Educational Background (4)
  • Professional Skills
    Luxury
    Hotels
    Inventory Management
    Strategic Planning
    Event Management
    Lifestyle
    Hospitality
    Training
    Employee Relations
    Merchandising
    Event Planning
    Team Building
    Public Relations
    Public Speaking
    Management
    Holistic Health
    Forecasting
    Resorts
    Customer Service
    Hospitality Industry
    Beauty Industry
    Marketing
    Coaching
    Employee Training
    Profit
    Spa
    Programming
    Aromatherapy
    Fitness
    Cosmetics
    Retail
    Brand Architecture
    Concept Development
    Recruiting
    Finance
    Skin Care
    Market Planning
    Strategy
    Sales
    Pre-opening
    Human Resources
    Leadership
    Leadership Development
    Personal Training
    Troubleshooting
    Therapeutic Massage
    Marketing Strategy
    Hiring
    Hospitality Management
    Wellness
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