• General Summary
    Stephen Boyd, Retired Military, Mentor, Servant Leader
    Stephen Boyd, Retired Military, Mentor, Servant Leader
    Loss Prevention ★ WZ Interrogator ★ Ops/Safety ★ Investigations ★ Brand Defense ★ Profit Protection ★ Customer Service
    Orlando, Florida
    Confirmed Profile
    LocalityOrlando, Florida
    Professional Status
    Employed
    Looking for a job
  • Contact Information
  • Biography
    Stephen Boyd has almost 24 years of progressive experience in Loss Prevention, Interrogations, Operations, Shortage Control, Investigations, Brand Defense, Profit Protection and Customer Service. He recently served as Senior Executive Loss...
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  • Professional Experience
    2011 - Present
    Currently responsible for multiple restaurants including Smokey Bones, Friendly's Ice Cream (throughout Central Florida), Cheese Burger in Paradise & Mac-Gray: The Laundry Room Experts. I specialize in loss prevention, profit protection, fraud, safety, surveillance, investigations, interrogations, shrink, Payment Card Industry (PCI) Data Security Standards (DSS), credit card skimming, crisis management, business continuity, mobile technology, and workplace violence to name a few. Identifies problems, meets goals, identifies resources, gathers information, solves problems, defines needs, analyzes issues, develops strategies, assesses situations. The company I work for creates a one-stop shop for companies who need solutions to existing problems or want to take a preventative approach. Our company excels in measuring and improving customer service across all industries through mystery shopping and integrity shopping as well as other effective measurement strategies. The company specializes in taking a proactive approach at preventing loss through proven strategies and tactics within the loss prevention industry. This company is a leader in the loss prevention industry because it provides “tried and true” tactics using cutting edge technology to design programs for its clients that produce results to minimize loss and improve sales.• Theft and Loss Investigations: gathers & documents evidence, interviewing of suspect employees, obtaining written admissions.• Conducts compliance audits, Emergency Response Planning and Loss Prevention meetings, etc.• Helps assure compliance with the Company's loss prevention, physical security, safety polices and expectations.• Provides instruction, training, and direction to the Store Managers to resolve operational problem areas.• Listens to complaints from employees; identifying training and developmental needs to management.• Policy and Procedure Development to improve profitability.
    2006 - 2011
    Shortage reduced 5 years in a row, ending 2011 at a 0.78%. Selected from my peer group to manage multiple locations throughout Florida for two years. Leader of three direct reports, 20 junior managers, approximately 150 indirect reports. It's all about building partnerships, being global & customer service. Responsible for managing the overall Loss Prevention effort & shortage reduction within my assigned store & controlling EBIT. My team & I partnered with Florida Department of Law Enforcement & Florida Organized Retail Crime Task Force with numerous "Organized Retail Crime" & credit card fraud incidents. Also acted as Operations Manager for a year while company searched for candidate. Leads groups, coaches, manages conflict, delegates, profit protection, directs others, implements decisions & enforces policies. Emergency Response Planning.• Selected from my peer group to manage multiple locations throughout Florida for 2 years.• Consistent: Reduced shortage 5 years in a row ending 2011 at a .78%• Wicklander-Zulawski & Associates, Inc. Interview & Interrogation Techniques. Admissions over $300K.• Lowered shortage even with reduced sales during recessions in 2009 & 2010• Developed & Presented ORC Investigations training during Regional Conference.• Maintained open line of communication within the human resources department.• Assisted Human Resources with investigations, workers comp, diversity council and unemployment hearings.• Numerous Shortage Reductions and Safety Claims Reductions 5 years straight.• Filled Operations Manager Position during year long search for replacement.• Chaired monthly security & safety meetings with local executives and staff.• Oversaw general liability & workers compensation programs for all locations.• Committed to promoting safe and compliant construction with builders of Bloomingdale's & provided technical expertise prior to grand opening. • Coach, develop, motivate, & maximize the success of all Managers & Associates
    2004 - 2006
    Merger with May Company: Leader of six direct reports and 10 junior managers, and approximately 120 indirect reports. Strategic Planning and Execution. Monitored the progress of the business and loss prevention goals necessary to ensure effective execution and profit improvement. Dual responsibilities as LP and Ops Manager during Liquidation of store. Customer Focus, Profit Protection, Revenue Growth, and New Distribution. Delivering exceptional service to all internal and external customers that propel revenue growth. Union partnership with Local 800. Conducts and manages all internal investigations, external theft and other criminal occurrences within assigned district and distribution centers. Includes incidents of employee theft, sexual harassment, emergency response planning, robbery, burglary, etc. Serves as a liaison with local law enforcement on behalf of the company. Performs risk management, safety and risk classification surveys at existing and proposed sites. Works as a business partner with Operations to ensure consistent Operational Compliance and Execution is achieved within assigned district and distribution centers. People Development and Employee Engagement. Works through store management to correct operational deficiencies through identification, training and reporting. Works well with others, supportive, motivates others, shares credit, delegates effectively, self-confident, accepts responsibility • Initiates and resolves internal and external investigations, recovered over $180K from dishonest employees. Team apprehended over 200 shoplifters each year.• Partnered with local authorities on Organized Retail Crime with numerous incidents by conducting surveillances on local pawn shops.• Facilitated Shrink & Safety committees for managers and associates.• Managed liquidation during store closure throughout year. Acting Operations Manager during process. Committed to promoting safe and compliant demolition of building.
    1983 - 2004
    United States Air ForceChief of Life Support, Enlisted Superintendent, Acting First Sergeant numerous times for over 180 personnel. Appointed as US Diplomat while stationed in the Republic of Korea to ensure military members were treated fairly under the Status of Force Agreement.USAF Master Sergeant (Retired). Directly supported the aircrew and aircraft liable for safely flying the President, Vice-President, members of the Cabinet and Congress, and other world leaders while assigned to Andrews AFB, MD. Provided summit security detail with the U.S.S.S. covering the arrival and departure of President and Mrs. Gorbachev of the Soviet Union. Contributed to Operation DESERT SHIELD, Operation DESERT STORM, Operation EDURING FREEDOM, and Operation IRAQI FREEDOM playing a vital role in the US efforts to thwart global terrorism. Managed instruction for 900+ active duty and reserve aircrew members in aircrew life support equipment, aircrew chemical defense ensembles (ACDE), Aircrew Eye Respiratory Protection systems (AERP), Chemical / Biological Warfare Decontamination Leader, Combat Survival Training, Land/Water Survival Training, Arctic Survival Training.
    1983 - 2004
    Managed 35 salaried employees & scheduled personnel for three shifts running 24/7. Directly supported the aircrew & aircraft liable for safely flying the President, Vice-President & First Lady, members of the Cabinet and Congress, & other world leaders while assigned to Andrews AFB. I also supported the Defense Intelligence Agency, Electronic Security Command, the National Reconnaissance Office, The National Nuclear Security Administration, Defense Nuclear Agency, EG&G, Air Force Flight Safety Office, US Army Aviation Command and other Intelligence Agencies. 89th AW, 94th TFS, 53rd TFS, 525th TFS, Rapid Deployment Joint Task Force. 8th AW Life Support Superintendent, 436th AW Base Training & Development Manager, 35th Fighter Squadron Chief of Life Support, 35th Fighter Squadron Enlisted Superintendent, 436th Operations Support Squadron’s Acting First Sergeant numerous times for over 180 personnel during a three year period, Chemical/Biological Warfare Decontamination Manager, Unit's Crime Protection Manager, Resource Advisor, Hazardous Materials Manager, Weapons Custodian, Quality Assurance Manager, Supply Custodian, Certified Instructor, Exercise/Evaluation Manager, Vehicle Control Officer, Facility Manager. Appointed as US (Attaché) while stationed in South Korea.• I have developed and administered pro-active programs to protect the military's assets & weapons. • P&L Responsibility: Develops budgets; approves & makes decisions on problems & recommendations.• Participated in counter-infiltration Operation FOAL EAGLE providing key search/rescue training for US Navy and Korean forces.• Wrote the Pacific Air Force’s NBC decontamination procedures checklist, & developed procedures integrating the use of hardened shelters.• Developed & finalized Base Survival/Search & Rescue Training/Development Curriculum & Lesson Plans.• Certified on the following aircraft: F-15, F-16, AF ONE, Gulf Stream, LearJet, C-5, C-12, C-9, C-11, C-21, C-22, C-135, 707, 737, 747, 757.
    1983 - 2004
    I am devoted to the concept of service rather than personal gain.Classified Information and Materials Security. Participated in Operation PROVIDE COMFORT, Operation RESTORE HOPE, Operation DESERT SHIELD, Operation DESERT STORM, Operation ENDURING FREEDOM, & Operation IRAQI FREEDOM playing a vital role in the US efforts to thwart global terrorism. Managed the Training & Development for 900+ active duty/reserve aircrew members in aircrew life support equipment, aircrew chemical defense, Aircrew Eye Respiratory Protection, Chemical/Biological Warfare Decontamination, Combat Survival Training, Land and Water Survival Training, Prisoner Of War Training, Combat Interrogations Training, Arctic and Desert Survival Training, USAF Life Sciences Equipment Investigation Course (Aircraft Accident Investigations) and Search & Rescue. Developed, formatted and finalized Base Survival, Search and Rescue Training and Development Curriculum and Lesson Plans. Weapons qualified: Rifles, pistols, shotguns and knife! An enemy would rather take a knife to a gun fight than be interrogated by me.
    1983 - 2004
    Senior NCOs are expected to exercise leadership at a more general level. They lead larger groups of service members, mentor junior officers, and advise senior officers on matters pertaining to their areas of responsibility. The term "Sergeant" is an ancient, honorable one that denotes a person possessing special skills, trust, and integrity. A group dedicated to taking care of those who follow in their footsteps."•Instrumental in the flight's "Excellent" rating during the unit compliance inspection and received the Inspector General’s praise as "Best in Air Mobility Command ".•Kept two Squadron Aircrew Life Support sections focused on mission and combat readiness.•Selected as the wing’s exercise evaluation team member, preparing the wing for four exercises and ensuring combat readiness of aircrew life support program.•Developed hazardous communication and quality assurance operating instructions, which became standardized across wing.•Authored the 436th Air Wing Local Area Survival lesson plan, providing realistic learning to crewmember’s advancing their survival skills.•Spearheaded the squadron's E-4 Below-The-Zone promotion board, organized documentation, and developed the judging criteria.•Wrote the Pacific Air Force’s decontamination procedures checklist, and developed new procedures integrating the use of hardened shelters.•Selected #1 out of 18 enlisted personnel and seven non-commissioned officers to serve as the 35th Fighter Squadron’s enlisted superintendent.•Awarded the 35th Fighter Squadron’s and 8th Operations Group “Senior Non-Commissioned Officer of the Quarter" for July-September 2002.•Investigation and Interview Techniques for Search and Rescue Responders.•Oversaw assets critical to wartime readiness and daily training worth $1.5M, as the flight's equipment custodian.•Oversaw the 35th Fighter Squadron’s explosive safety program, praised by the wing safety officer during the annual staff assistance visit.
    1998 - 1998
    Utilize proprietary systems to identify and investigate shortagesConduct undercover surveillancesMaintain audit program to detect internal theft or other forms of lossInvestigate all shipment shortages or any shortages that affect “bookBring theft related matters to a positive resolutionBuild and maintain relationships with third-party vendors that service the companyPlan and install covert cameras; Initiate investigative cases based on floor and CCTV surveillanceConduct interviews with dishonest employees, make citizen’s arrest, and provide
    1996 - 1998
    1. Plans, organizes, and leads multiple stores loss prevention programs in compliance with safety and company guidelines.2. Interviews in partnership with Store Manager(s) for Loss Prevention Specialist Candidate selections and ensures quality training is provided to the LP team.3. Administers and provides leadership in each unit's shrinkage control and safety programs, including the Company's Loss Prevention Test and Check Program, to ensure compliance with operational procedures. 4. Assists Store Manager(s) in training Store Associates on LP and safety issues by identifying opportunities and provide training that can result in improved financial performance.5. Provides leadership to teams on surveillance, detention, and criminal processing related to theft and criminal cases while maintaining confidentiality of investigations.6. Conducts internal investigations in partnership with District Loss Prevention Leader. Identifies cases of fraudulent activity, responds to and corresponds with the Senior Investigations Specialists team on resolution of internal cases. Interviews Store Associates to aid management in determining best resolution for each incident.7. Ensures Loss Prevention participation in court hearings when required and updates appropriate files with court related materials; maintains relationship with local law enforcement.8. Maintains communication with the District Loss Prevention Leader on shrinkage and theft related topics.
    1994 - 1998
    Observing shoppers and associatesCreating and maintaining records of apprehensions, interviews, witnesses, evidence and disposition of recovered merchandise- Assisting in internal investigations- Participating in court hearings- Maintaining public order on the premises
    1995 - 1995
    Loss Prevention Supervisors are responsible for developing and implementing theft prevention and shortage control programs for the store. As an hourly Associate, the Supervisor reports directly to the District Loss Prevention Manager. Candidates must have strong written and verbal communication skills enabling them to develop partnerships with Store Executives and Associates allowing for heightened awareness to shortage causing issues. Further responsible for the direct supervision and training of Loss Prevention Officers.
    1990 - 1994
    Deliver excellent customer service and demonstrate a high degree of professionalism Conduct surveillance to detect and apprehend shoplifters Conduct routine inspections of the facility to maintain physical security and protection of assets Monitor closed circuit television systems, if applicable Enforce company standards as they relate to security and safety procedures Participate in the training of new hire associates in matters of loss prevention Conduct safety inspections and communicate hazards to keyholder on duty Ensure physical security by controlling access of associates and visitors, along with maintaining visitor control log Participate in the store's loss prevention and safety programs Any other tasks as assigned from time to time by any manager
    Show All Professional Experiences (9)
  • Educational Background
    2013 - 2016

    Forensics is the process of using scientific knowledge for collecting, analyzing, and presenting evidence to the courts. (The word forensics means “to bring to the court.” ) Forensics deals primarily with the recovery and analysis of latent evidence. Latent evidence can take many forms, from fingerprints left on a window to DNA evidence recovered from blood stains to the files on a hard drive.

    2013 - 2014

    Developing the Worlds Best Anti-Fraud Leaders: A non-profit institute working to develop influential leaders around the world in the anti-fraud community. They are dedicated to the education and development of anti-fraud professionals which includes but not limited to, law enforcement, judges, prosecutors, loss prevention, forensics, fraud, cyber and security.

    1999 - 2007

    Examine the following ideas in depth as they are introduced by experienced Certified Forensic Interviewers. Participants will see actual interviews and interrogations completed by WZ’s expert interrogators to demonstrate the success of these strategies and skills. Imagine leaving this program and being able to immediately put to use your exciting new skills to achieve successes you never thought possible.Build your skill at observing verbal and physical behaviorControl the environment while reading physical and verbal cluesEstablish credibility in your investigation and yourselfEncourage people to talk through non-accusatory questioningLearn to identify and handle different types of denialsEmploy innovative strategies to reduce an individual’s reluctance to tell the truthDevelop admissions using innovative strategies and techniquesObtain thorough written statements with an understanding of their legal ramifications

    2002 - 2002

    Educate Senior Enlisted Leaders by effectively delivering Professional Military Education designed to enhance the knowledge, skill and ability and reinforce a war fighters ethos. Provide current, effective, and appropriate leadership and management education and training to meet current and foreseeable requirements of ever changing AF and DoD missions. The mission of this academy is to provide senior noncommissioned officers with the tools to more effectively lead others-to better lead the force-in an ever-changing military environment. We do this by providing current and highly effective military education in areas of advanced leadership and management. We conduct an innovative program for senior noncommissioned officers from across the U.S. Department of Defense and for selected senior enlisted members from allied nations.

    1998 - 2002

    Trained in all aspects of outdoor survival to include water, combat, arctic, land, prisoner of war, and chemical biological warfare. Also small arms expert.

    1998 - 1998

    Students at the NCO Academy are technical sergeants and technical sergeant selectees with six months of retainability upon completion of the NCOA. Students must complete the NCOA before they assume the grade of master sergeant. The NCO Academy’s 223-hour curriculum consists of three academic areas — profession of arms, communication skills, and leadership. The principal method of instruction is the guided discussion.

    1991 - 1991

    The first level of enlisted PME, NCO Leadership School consists of 192 curriculum hours conducted over 24 academic days. The primary instructional methodology is the guided discussion. Instruction covers three broad academic areas: profession of arms, communication skills and leadership.

    Show All Educational Background (5)
  • Professional Skills
    Background Checks
    Physical Inventory
    Crowd Control Manager Certified 2012 (By Orlando Fire Department)
    Public Speaking
    Hazardous Waste Management
    Business Ethics
    Inventory Management
    Loss Prevention Advanced, Learn it Solutions
    Fraud
    Total Quality Management
    Fraud Investigations
    Investigation and Interviewing Techniques for Search and Rescue Responders
    Wicklander Zulawski Advanced
    Use of Force, Learn it Solutions
    What Every Investigator Needs to Know: Cloud Computing, IPv6, Mobile Hotspots
    Customer Relationship Management
    Corporate Security
    Use of Handcuffs, Learn it Solutions
    Chemical Biological Decontamition Expert
    Classroom Instructor
    Commercial Armed Robbery Training Program
    Loss Prevention Comprehensive, Learn it Solutions
    Train the Trainer
    Supply Chain
    Restaurants
    DHS Active Shooter Training
    Shortage Control
    OPSEC
    Profit & Loss Responsiblity
    Cold Interviews
    Crisis Management
    Wicklander Zulawski Basic
    Intelligence
    Operations Management
    Coaching
    Performance Management
    Surveillance
    Lock Out Tag Out
    Aircraft Mishap Investigator (USAF)
    Complex Problem Solving
    Anti-Terrorism Training
    RFID applications
    Counterterrorism
    USSS Electronic Crimes Task Force Point of Sale configurations Training 2012
    Mentoring
    Bomb Threat Training with Orlando Fire Department 2012
    Electronic Crimes Task Force Training, U.S.S.S. & Symantec
    Task Certifier
    Critical Thinking
    Organized Retail Crime
  • Related People
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  • Milestones

    - Shortage Reduction Award 2012- Safety Leadership Award 2009- Shortage Leadership Award 2007- Shortage Leadership Award 2006- Recipient of eight Department of Defense commendations for superior achievement and outstanding performance of duties in the aircrew life support specialist field. - Selected as 2002 Senior Non-Commissioned Officer of the Quarter while in Kunsan Korea.- Selected as 1998 Life Support Supervisor of the Year and Non-Commissioned Officer of the Year while serving at Andrews AFB, Maryland

  • Interests
    God, Meditation, Running, Waterfowl Hunting, Country Music, Cooking, Outdoor Survivalist, Camping, Investing.
  • Web Search Results

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