• General Summary
    David Papkin
    David Papkin
    IT Trainer and Consultant - TSI Consulting Services
    Singapore
    Confirmed Profile
    Also known ascatman514, dpapkin, david papkin, david mark papkin, davidpapkin, travellingman514, triple_gem
    Place of birthUSA
    LocationSingapore
    GenderMale
    Professional Status
    Employed
    Listening for opportunities
  • Contact Information
  • Biography

    IT Trainer, Consultant.

  • Professional Experience
    06/2013 - Present

    IT trainer and consultant.

    Key Responsibilities

    Teach Microsoft, Cisco, and VMware classes.

    Onsite consulting for Networking, Infrastructure and Virtualization services.

    Server consolidation using Hyper-V and VMware

    Develop online content

    Website development

    10/2011 - 05/2013
    Key Responsibilities■Provide remote support to large Enterprise customers such as Banks and Telcos and ensure their continued happiness with existing F5 products and goal of adoption of new F5 products.■Provide excellent communication to customers, and accept ownership of issues until resolution is delivered, providing extremely high customer satisfaction. ■Keep current on latest security threats that apply to F5 products and notify customers about existing vulnerabilities and assist in providing remedies. Escalate to appropriate team while maintaining communication with customer until threat is mitigated. ■ Provide technical assistance on F5 Linux products to internal and external customers and F5 partners. ■Handle multiple active cases with complex customer issues where analysis of situations or data requires an in-depth evaluation of variable factors, and provide daily customer communication via phone and email. ■Provide excellent communication to customers, and accept ownership of issues until resolution is delivered, providing extremely high customer satisfaction. ■Mentor new NSE and less experienced engineers and contribute to the overall success of the support team. ■Provide technical screening for potential new hires.
    12/2001 - 10/2011
    Key AchievementsDesigned and implemented 3 private clouds (Citrix, Redhat and VMware) for delivery of lab experiments using Citrix Xenserver/Lab Manager/Netscaler and VMware ESX4/Lab Manager and Redhat KVMDesigned 3 state of the art training facilities, negotiated with vendors, budgeted and purchased equipment ~ $500,000.00, setup IT infrastructure and launched the facilities on time, within budgetDesigned complex multi router/switch redundant network to support cloud computing and multiple simultaneous classes in several different labsProject member of the RFID Electronic Attendance Taking System which was the recipient of ‘SP NOVA’ award
    01/2001 - 12/2001
    Key ResponsibilitiesTeaching Microsoft classes, researching and learning new technologies.
    02/1999 - 03/2000
    Key ResponsibilitiesAnalyzing needs of customers for data transmissionInstalling, configuring and troubleshooting Cisco routers like series 800, 1600, 2500 & 5000Setting up and maintaining static as well as dynamic routes between customers & centersInstalling and configuring FTP connectivity between centers & customersConfiguring and maintaining analog, ISDN, T1 & Frame Relay lines nationwide
    11/1997 - 11/1998
    Key ResponsibilitiesPlanning central management of desktops and servers through Novell ManageWiseAnalyzing existing network infrastructure and recommending upgradesCoordinating with vendors and evaluating equipmentMaintaining Compaq servers with Compaq Insight Manager Installing, configuring and troubleshooting Cisco routers like series 2500 & 5000Instituting standardization of Windows NT 4.0 Workstation as OS for user workstationsImplementing Intel Virus Protect 5.x to protect servers, workstations and desktop internet connectivity through proxy servers Migration of Cabletron InmacPlus from CDDI/shared Ethernet to GigaBit/switched Ethernet Monitoring and troubleshooting Cabletron Inmac Plus network infrastructureOther responsibilities include managing the Network Services group, assigning projects and checking status of Help Desk calls for the group
    05/1996 - 11/1997
    Key ResponsibilitiesDesigning backup solutions for nation wide proprietary system resulting in decrease in call volume for support center Coordinating with vendors for testing and installation Participating in LAN migration and PC-rollout for clients such as LA Cellular, Burlington Air Express, Jenny Craig & Ross Systems
    01/1985 - 04/1986
    Key ResponsibilitiesResponsible for the design and maintenance of Novell, Banyan & LANtastic multi-site networks on multiple topologiesPerforming off-site network administration
    01/1984 - 01/1985
    Key ResponsibilitiesPerforming system maintenance of 100-user UNIX network and maintaining COBOL production systems
    Show All Professional Experiences (6)
  • Educational Background
    1997 - 1998
    1994 - 1997
  • Related People
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  • Interests
    Historical Biographies, Travelling, Gardening
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