- Leonardo LorenzoDirector of Catering at Waldorf Astoria ChicagoGreater New York CityLeonardo Lorenzo https://www.yatedo.com/p/Leonardo+Lorenzo/normal/fbee54b327e6f8f22b2f9302a76dc7be https://media.licdn.com/mpr/pub/image-npU2llpij5VoRq3HqvScTY0PHwgMfPVH2pSGdLriHY_K4W7KnpUGgwliHFuM4ufDM4Wr/leonardo-lorenzo.jpg Leonardo Lorenzo Director of Catering at Waldorf Astoria ChicagoWaldorf Astoria Chicago, Hilton HotelsGreater New York City
Location Greater New York City
- 11/2012 - Present12/2009 - Present08/2011 - 11/201212/2009 - 08/201112/2006 - 12/200907/2005 - 12/200605/2002 - 12/200605/2002 - 07/2005•Direct day-to-day department operations of prestigious, first-class hotel including Laundry, Valet, Upholstery and Uniform departments.•Ensure consistent, high quality guest service and maximum profitability•Supervise 118 housekeeping team members with 4 different unions•Interview prospective employees, hire, train, and schedule, conduct performance appraisals/recommendations and enforce disciplinary actionsas needed01/2004 - 03/2004•Substitute for the Executive Housekeeper while in Maternity Leave•In charge of day-to-day department operations of a Hotel Resort in the Caribbean. 23 acres of grounds, 3 swimming pools, 2 private beaches, 196 rooms and 40 Time Share apartments•Developed Job Descriptions and Operational Manual, which was partially used for all the departments in the hotel•Improved standards as in Guest Laundry Services, Turn Down Service and overall Housekeeping department performance02/2001 - 05/200212/1999 - 03/200110/1999 - 11/1999•Full Time Cross Training until visa expired•Responsible for front office operations. Duties included: associate schedule and payroll maintenance, operating reservations system, handling escalated check-in and check-out concerns, setting up and changing group blocks, arranging VIP welcomes and PBX supervision.06/1998 - 11/199903/1997 - 03/1998Show All Professional Experiences (11)
- 2006 - 20081996 - 19981996 - 1998N/AShow All Educational Background (1)
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